Talk to a person

One address, read by a person. We reply within two working days, and usually the same day.

Response times

Every email is answered within two working days, and usually the same day. There is no phone line and no chat widget. The reply comes from someone who can actually fix the thing you wrote in about.

Billing questions

A charge from us appears on your statement as AFFRAIL. Email support@affiliaterail.com from the address on your account. We will find it, explain it, and refund it if it should not be there.

• Every plan starts with 14 days free and no card. Nothing is charged until you add one.
• After your first payment you have 30 days to ask for all of it back, no questions.
• Cancel in one click from your account. Your access runs to the end of the period you have paid for.
• We are not registered for UK VAT and charge no UK VAT. An EU business with a VAT number that validates at checkout is reverse charged.

The full refund policy has the detail. Clause 6 of the terms covers tax.

Procurement and security questionnaires

Most of what a questionnaire asks is already published. You can answer it without waiting for us.

• Security: what protects your data, and what we do not do. We are not SOC2 certified and the page says so.
• Sub-processors: every company that touches data on our behalf, what it does, where, and under which transfer mechanism.
• Data processing agreement: already in force through the terms, and it prints if you need a copy on file.

If you need a signed copy of the agreement rather than one accepted by reference, ask. We will send one.

Who you are dealing with

James Barkway trading as AffiliateRail, a sole trader established in England and Wales.

Office 4382, 182-184 High Street North, London, E6 2JA, United Kingdom
support@affiliaterail.com

There is no company number. A sole trader does not have one. See our terms of service, privacy policy and refund policy.